Returns & Exchange

Returns & Exchange

How can I return an Item?

You can return an item by contacting us here

What is your returns Policy?

  • We accept returns up to 14 days after you have received you item.
  • Please leave ALL security tags in place and not tampered with, as if removed, a return cannot be accepted.
  • Just notify us by email to [email protected] of your intention to return.
  • The bag must be in the same condition it was sent out to you in.
  • Return via a reputable courier fully insured, tracked and signed for.
  • Alas return postage cannot be met by Papillonkia.
  • Customers outside the UK and Europe – Please mark your item as a return on your customs form as Papillonkia will not meet these costs.
  • Once your item has been received, your refund will be processed within 48 hours.

How will I be credited?

You will be credited via the method you paid for the item.

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