- We accept returns up to 14 days after you have received you item.
- Please leave ALL security tags in place and not tampered with, as if removed, a return cannot be accepted.
- Just notify us by email to firstname.lastname@example.org of your intention to return.
- The bag must be in the same condition it was sent out to you in.
- Return via a reputable courier fully insured, tracked and signed for.
- Alas return postage cannot be met by Papillonkia.
- Customers outside the UK and Europe – Please mark your item as a return on your customs form as Papillonkia will not meet these costs.
- Once your item has been received, your refund will be processed within 48 hours.
You will be credited via the method you paid for the item.