We of course hope you are delighted with your purchase, but just in case you are not, or it doesn't quite fit, we accept returns up to 14 days after you have received your item.

Before you are 100% sure you want to keep any item, please leave ALL security tags in place and make sure they are not tampered with, as if removed, a return cannot be accepted.

Just notify us by email to info@papillonkia.com of your intention to return. Alternately please use the Contact Us form HERE

The bag must be in the same condition it was sent out to you in.

Please return via a reputable courier - making sure the parcel is  fully insured, tracked and signed for.

Alas return postage cannot be met by Papillonkia.

Customers outside the UK and Europe – Please mark your item as a return on your customs form as Papillonkia will not meet any duty or VAT costs. 

Once your item has been received and fully validated, your refund will be processed within 48 hours. It may take longer for the funds to arrive in to your account depending on the method of refund.